Alex Young and Nellie Tong

“Joan is the best real estate agent! She just helped us buy our first home in San Mateo. Joan is extremely knowledgeable about the San Mateo area. (Once we showed her an address for a condo, and she told us the history of the building) Joan is also very knowledgeable about the home buying process. We’re first time buyers and had many questions throughout the process. Joan has been very patient with us, answering every question from real estate value to rental market, home renovations, financing, insurance, etc.

Joan is always professional and very responsive to our requests. She always answers our phone calls and emails quickly, including nights and weekends (and public holidays). I’ve saved many of her emails because they’re so detailed and informative that I think I might need to reference them in the future. If we request to have a call or meeting with her, she always finds time to accommodate our busy schedules.

When we first started to look for a house, we got excited about everything we saw and wanted to put a bid on everything – some homes we could easily have overpaid for, and others we couldn’t have afforded. We’re so glad that Joan gave us honest expectations and realistic valuations of all the properties we looked at. We’re so glad that we didn’t buy some of the homes that we initially got excited about and ended up with what we actually bought.

Our home buying experience has been extremely positive. Thanks to Joan… we feel very well informed, very confident about our first big purchase, and very well taken care of throughout the process. Given we’re buying during a very difficult buyer’s market, we’re extremely grateful that we were able to find a home quickly and at a price that we’re happy about. We highly recommend Joan.”